How we collect, use and protect your personal information, in line with the Protection of Personal Information Act (POPIA).
Last updated: 8 September 2026
Complete Pet Nutrition (“Complete”, “we”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and the choices you have.
Complete Pet Nutrition is a South African pet food company. Our head office is at 1 Heaton Lane, Long Lake Ext. 19, Modderfontein, Gauteng. For any privacy matter you can reach our Information Officer through our contact page or by calling +27 11 040 5900.
When you use our contact form we collect the details you enter: your name, email address, phone number and message. If you contact us by phone or email, we keep a record of that correspondence. We do not ask for financial information on this website.
We use your details only to respond to your enquiry, answer your questions and, where relevant, follow up about becoming a stockist or about our products. We do not use your details for unrelated marketing without your consent.
We do not sell your personal information, and we do not share it with third parties for their own marketing. We may share it with service providers who help us operate (for example our email or hosting providers), and only to the extent needed to deliver that service. We may also disclose information where the law requires it.
We take reasonable technical and organisational steps to protect your information against loss, misuse and unauthorised access. We keep it only for as long as needed to deal with your enquiry and to meet our legal obligations, after which we delete or anonymise it.
You have the right to ask what personal information we hold about you, to ask us to correct or delete it, and to object to how we use it. To make any of these requests, contact us through our contact page. You also have the right to lodge a complaint with the Information Regulator of South Africa.
This website uses only the storage needed to remember basic preferences as you browse. It does not run third-party advertising trackers. Any maps or store links on the site are provided by third parties whose own privacy terms apply when you use them.
We may update this policy from time to time. The date at the top shows when it was last changed. Please check back for the latest version.
Questions about this policy? Get in touch via our contact page.